Privacy Policy

1. Who We Are

Amino Gen Lab USA Research Sciences is a contract manufacturer and supplier of research-grade chemicals for laboratory and institutional studies. References to "we," "us," or "our" throughout this Policy refer to Amino Gen Lab USA Research Sciences.

For privacy-related questions, you may contact us at:

• Email: test.info@AminoGenLab.com

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Account registration: Name, professional title, NPI number, DEA registration number, institutional affiliation, business name, Tax ID/EIN, state license number, reseller's permit, and contact details.
• Orders and transactions: Billing address, shipping address, and order history.
• Communications: Messages, inquiries, and correspondence submitted through our contact form or by phone.
• Verification documents: Licenses, certificates, and other materials required to confirm provider eligibility.

Information Collected Automatically

• Usage data: Pages visited, time on site, referring URLs, and navigation paths.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and tracking: Session cookies, persistent cookies, and analytics identifiers. See Section 8 for details.

Information from Third Parties

• Verification services used to validate professional credentials.
• Payment processors (we do not store full payment card data — this is handled by PCI-compliant processors).
• Analytics and advertising platforms integrated with our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To verify provider eligibility and process account applications.
• To fulfill and ship orders, including generating Certificates of Analysis and lot documentation.
• To communicate about order status, product updates, and regulatory notices.
• To maintain the security and integrity of our provider portal.
• To comply with applicable federal, state, and local laws and regulations.
• To analyze and improve the performance and functionality of our website.
• To detect and prevent fraud, unauthorized access, and misuse of our platform.
• To respond to inquiries and provide customer support.

We do not use your information for consumer marketing, sell it to data brokers, or share it with unrelated third parties for their own marketing purposes.

4. Legal Basis for Processing

Where applicable under the General Data Protection Regulation (GDPR) or other privacy laws, we process personal data on the following legal bases:

• Contract performance: Processing necessary to fulfill your provider account and order agreements.
• Legal obligation: Processing required to comply with federal and state regulations governing the distribution of research-grade materials.
• Legitimate interests: Processing necessary for fraud prevention, site security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (e.g., for non-essential cookies), you may withdraw it at any time.

5. How We Share Your Information

We do not sell personal information. We share information only in the following circumstances:

Service Providers

We work with vetted third-party vendors who assist with order fulfillment, payment processing, logistics, website hosting, analytics, and customer support. These vendors are bound by contractual obligations to protect your data and use it only for the services they provide to us.

Manufacturing Network

Amino Gen Lab USA Research Sciences works with a network of U.S.-based drug manufacturers. Relevant order information may be shared with network partners solely to fulfill your orders and ensure lot-level documentation.

Legal and Regulatory Disclosure

We may disclose information when required by law, court order, or regulatory authority — including the DEA, FDA, or state licensing boards — in connection with the lawful distribution of research materials.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will provide notice before your personal data becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as your provider account is active or as needed to fulfill the purposes described in this Policy. Specific retention periods include:

• Account and order records: Retained for a minimum of seven (7) years to comply with applicable regulatory and tax requirements.
• Verification documents: Retained for the duration of your account plus applicable regulatory retention periods.
• Communication records: Retained for up to three (3) years from the date of correspondence.
• Website analytics data: Retained in aggregated or pseudonymized form for up to twenty-six (26) months.

Upon closure of your account, we will delete or anonymize your personal data within a reasonable time, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Restriction: Request that we restrict processing in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at test.info@AminoGenLab.com. We will respond within thirty (30) days. We may need to verify your identity before processing your request.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to operate core site functions, measure performance, and improve your experience.

Types of Cookies We Use

• Strictly necessary: Required for the website to function — session management, security, and shopping cart. Cannot be disabled.
• Analytics: Used to understand how visitors interact with our site (e.g., Google Analytics, Heap). Data is collected in aggregate and pseudonymized form.
• Marketing: Used by third-party platforms (e.g., Google Tag Manager) to measure the effectiveness of promotional campaigns.

Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect site functionality. For more information on managing cookies, visit allaboutcookies.org.

9. Security

We implement technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website and provider portal.
• Access controls limiting data access to authorized personnel with a legitimate business need.
• PCI-compliant payment processing through third-party processors — we do not store card data.
• Regular security reviews of our systems and vendor relationships.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security. In the event of a breach affecting your rights, we will notify you as required by applicable law.

10. California Privacy Rights (CCPA / CPRA)

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Categories of Personal Information Collected

We collect identifiers (name, email, phone, IP address), professional and employment information (license numbers, institutional affiliation), and internet activity data (browsing behavior on our site).

Your California Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of personal information, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: We do not sell or share personal information as defined under CCPA.
• Right to Non-Discrimination: We will not discriminate against you for exercising your California privacy rights.

To submit a California privacy request, contact us at test.info@AminoGenLab.com. We will respond within forty-five (45) days.

11. Children's Privacy

Our services are intended exclusively for licensed healthcare professionals and qualified research institutions. We do not knowingly collect personal information from anyone under the age of eighteen (18). If you believe we have inadvertently collected information from a minor, contact us immediately at test.info@AminoGenLab.com and we will delete it promptly.

12. International Data Transfers

Amino Gen Lab USA Research Sciences is based in the United States. If you access our services from outside the U.S., please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure appropriate safeguards are in place for cross-border transfers, including Standard Contractual Clauses where required.

13. Third-Party Links and Services

Our website may contain links to third-party websites or integrate third-party services (such as payment processors and analytics platforms). This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active provider accounts by email.

Your continued use of our website or provider portal after any changes constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.